Last updated: 19 July 2026
This policy is maintained by FitSheet and explains how refunds and cancellations are handled for purchases made through the FitSheet website and app. All charges are processed in Indian Rupees (INR) by Razorpay Software Private Limited.
New accounts include a 7-day free trial of FitSheet Premium. No payment method is taken during the trial and no charge occurs unless you explicitly purchase Premium.
Premium is a one-time annual payment with no auto-renewal. You may request a full refund within 7 days of purchase if you have not used any Premium-only feature (AI Form Check, photo meal logging, WhatsApp coach access). After 7 days, or after Premium features have been used, the payment is non-refundable.
Because there is no auto-renewal, there is nothing to cancel — access simply ends at the end of the paid year unless you buy Premium again.
Training Packages grant lifetime access to a structured 4-week program. You may request a full refund within 3 days of purchase if you have not opened any session inside the package. Once program content has been accessed, the purchase is non-refundable.
Email support@fitsheet.xyz from the address on your FitSheet account with your Razorpay payment ID or order ID and the reason for the request. Approved refunds are returned to the original payment method within 5–7 business days by Razorpay.
If a payment is debited but access is not unlocked, or if you were charged twice for the same order, email us with the Razorpay payment ID. Verified duplicate or unmatched charges are refunded in full within 5–7 business days.
Please contact FitSheet before raising a chargeback with your bank — most issues can be resolved directly and faster. Fraudulent chargebacks may result in account suspension.
FitSheet · support@fitsheet.xyz · WhatsApp +91 63624 81639